Privacy Policy
Last updated 31 January 2019
-
INTRODUCTION
- Rocos Global Limited, a company registered in
New Zealand, with the registration number
6471752, and having its registered office in
Auckland, New Zealand and the Site and Services
(as defined in our Terms) provided by Rocos
Global Limited and any of its subsidiaries or
affiliates (as the case may be) (“Rocos”, “we”
or “us”) are committed to protecting and
respecting your privacy.
- This policy (together with our Terms and any
other documents referred to herein or in the
Terms (“Privacy
Policy”)
explains how information is collected, used,
processed and disclosed by Rocos and applies to
all information collected when you use or access
the Site and/or Services (as defined in the
Terms, attend a Rocos
event
or otherwise interact with us. We respect the
privacy rights of users and recognise the
importance of protecting information collected
about you.
- By continuing to use the Site or Services you
are accepting and consenting to the terms of
this Privacy Policy.
-
CHANGES TO THIS NOTICE
- We may change this Privacy Policy from time to
time. If we make any changes, we will notify you
by revising the “Last Updated” date at the top
of this Privacy Notice and adding a notification
pop up on the Site which you must confirm your
acceptance to before proceeding to the Site. We
may also send you an email notification. We
advise you review our Privacy Policy whenever
you access the Site or Services to stay informed
about our information practices and to see any
changes or updates to the Privacy Policy.
- If you disagree with any changes to this Privacy
Policy and do not wish your information to be
subject to the revised Privacy Policy you will
need to deactivate any accounts with us and
immediately cease use of the Site and Services.
Your use of the Site or Services after the
posting of such changes shall constitute your
consent to such changes.
-
NFORMATION COLLECTED
- We may collect certain user information and data
(including personal information and/or sensitive
personal information) in the following ways:
- Information you provide to us:
We collect information you provide
directly to us including when you visit
the Site, register for, use the Site or
Services, receive information from us,
or otherwise engage with Rocos in some
way. It includes information you provide
when you register to use the Site or
Services, use any interactive features
of the Site or Services, participate in
surveys, contests, promotions,
sweepstakes, any activities or events
arranged by us, request support, when
you contact us on or report a problem,
or participate in discussion boards.
- Information we may collect directly from
you includes your name, username, email
address, postal address, phone number,
information about your data storage
preferences, employer’s name, job title,
as well as any contact or other
information you choose to provide.
Please be aware that the information you
choose to provide in any profile or
registration may reveal or identify
information that is not expressly stated
(for example, if you provided a picture,
your picture may reveal your gender).
- We may also store content, data,
information (as defined in our Terms),
electronic files or other information
that you upload or provide through the
Site and Services.
- If you provide any third party
information, such as names, email
addresses and the like, you acknowledge
that you have the authority of the third
party to provide this information and
that they have agreed to the terms of
this Privacy Policy.
- Information we collect automatically
when you use the Rocos Site or Services:
When you access or use the Site or
Services, we will automatically collect
information about you, including:
- user activity in connection with
the Site and Services and may
collect information about the
applications and features you
use, the websites you visit, the
sizes and names of the files or
folders you upload, download,
share or access while using the
Site and Services, the content,
data and information you access
and any actions taken in
connection with the access or
use of your the content, data
and information in the Site and
Services;
- log information about you when
you access and use the Site and
Services including your domain
type, Internet Protocol address
(“IP Address”), access times,
browser type and language,
Internet Service Provider
(“ISP”), the web pages that you
visit, the content, data and
information you use and the URL
of the web page you visited
before navigating to the Site or
Services, download errors and
length of visits to web pages
that you visit, and your
geographic region;
- if you access the Site or
Services from a mobile device,
we collect information about the
device, including the hardware
model, operating system and
version, unique device
identifiers, mobile network
information (as allowed by the
mobile network) or platform
information (as allowed by the
specific platform type). We may
ask for or access your location
based information from your
mobile device with your consent
through our mobile apps; and
- we and/or service providers use
various technologies to collect
information, which may include
saving cookies to your computer
or mobile device. Please refer
to the Cookie Policy set out in
clause 4 below.
-
Information we collect from
other sources: We may also
obtain information from third parties
and combine that with information we
collect through the Site and Services.
For example, we may have access to
certain information from a third-party
social media service if you create or
log into your online account through the
service or otherwise provide us with
access to information from the service.
Any access that we may have to such
information from a third- party social
media service is in accordance with the
privacy notice and authorisation
procedures determined by the social
media service.
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COOKIES
- We set and access cookies and similar technology
on your computer to obtain information about how
you access and your use of the Sites and the
Services. Unless you have adjusted your settings
so that you can refuse cookies or you have not
accepted the use of cookies, our system will set
cookies when you load and navigate around the
Site and Services. By using our Site and
Services you consent to our use of cookies.
- Please be aware that if you select to refuse or
restrict cookies you may be unable to access
certain parts of the Site or use certain parts
of the Services.
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USE OF INFORMATION
- We may use the information collected to perform
a variety of purposes, including to:
- provide, operate, maintain and improve
the Site and Services;
- send you technical notices, updates,
security alerts and support and
administrative messages;
- to carry out our obligations arising
from the Terms,
and
to provide you with the information,
products and services that you request
from us;
- to notify you about changes to the Site
and Services;
- to ensure that content from our Site is
presented in the most effective manner
for you and for your computer;
- respond to your comments, questions, and
requests and provide support;
- communicate with you about services,
features, surveys, newsletters, offers,
opportunities, promotions, contests and
events, and provide other news or
information about Rocos, our select
partners and any third parties in
accordance with the terms of this
Privacy Policy;
- process and deliver contests entries and
rewards;
- ensure you are a suitable person (as
determined in our sole discretion) that
you are suitable to use, or receive the
Services or the Site;
- conduct any investigation we may deem
appropriate into your suitability
pursuant to ((l)) above;
- monitor and analyse trends, usage, and
activities in connection with the Site
and Services and for marketing or
advertising purposes;
- to administer the Site and Services and
for internal operations, including
troubleshooting, data analysis, testing,
research, statistical and survey
purposes;
- to improve the Site and Services to
ensure that content is presented in the
most effective manner for you and for
your computer;
- to allow you to participate in
interactive features of the Site and
Services when you choose to do so;
- as part of our efforts to keep the Site
and Services safe and secure;
- investigate and prevent fraudulent
transactions, unauthorised access to the
Site and Services, and other illegal
activities;
- personalise and improve the Site and
Services, and provide content, features,
and/or advertisements that match your
interests and preferences or otherwise
customise your experience on the Site
and Services;
- to send push notifications from
time-to-time in order to update you
about events or activities related to
the site and Services. If you no longer
wish to receive these types of
communications, you may turn them off at
the device level. To ensure you receive
proper notifications, we collect certain
information about your device such as
its operating system and user
identification information;
- link or combine with other information
we receive from third parties to help
understand your needs and provide you
with better service;
- combine third party information, the
information you give to us and
information we collect about you. We
will use this information and the
combined information for the purposes
set out above (depending on the types of
information we receive); and
- for any other purpose we may notify you
about from time to time.
- You agree that we have the right to share your
personal information with selected third
parties, including:
- analytics and search engine providers
that assist us in the improvement and
optimisation of our Site and Services;
- in the event that we sell or buy any
business or assets, in which case we
will disclose your personal data to the
prospective seller or buyer of such
business assets; and/or
- if we are under a duty to disclose or
share your personal data in order to
comply with any legal obligation, or in
order to enforce or apply our Terms or
terms and
conditions for Rocos events and other
agreements, or to protect our rights,
property, or safety and that of others.
This includes exchanging information
with other companies and organisations
for the purposes of fraud protection and
credit risk reduction.
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PROCESSING
- Rocos is a company incorporated in New Zealand
and all information is transferred to New
Zealand and/or the United States of America.
- By accessing or using the Site or Services or
otherwise providing information to us, you
consent to the processing and transfer of
information between countries and territories
globally, which may have different privacy laws
from your country of residence.
- Your information will be processed by staff who
work for us or for one of our suppliers located
in New Zealand. This includes staff engaged in,
among other things, the processing of your
payment details and the provision of support
services. By submitting your personal data, you
agree to this transfer, storing or processing.
We will take all steps reasonably necessary to
ensure that your data is treated securely and in
accordance with this Privacy Policy.
- All information you provide to us is stored In
New Zealand on secure third-party servers that
may at any time be located in the United States
of America.
- Unfortunately, the transmission of information
via the internet is not completely secure.
Although we will do our best to protect your
personal data, we cannot guarantee the security
of your data transmitted to our sites and any
transmission is at your own risk. Once we have
received your information, we will use strict
procedures and security features to try to
prevent unauthorised access.
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SHARING AND DISCLOSURE OF INFORMATION
- We will not share personal information about you
or
any content, data or information you provide
with
any third parties otherwise than as set out in
this
Privacy Policy. For example, we may share
personal
information about you including as follows:
- with third-party vendors, consultants
and
other service providers who are working
on
our behalf and require access to your
information to carry out that work, such
as
to the process billing, know your client
requirements, provide support, etc.
These
service providers are authorised to use
your
personal information only as necessary
to
provide services to Rocos and/or the
Site
and Services;
- Rocos may provide the ability to connect
with various third-party applications,
services and providers. If you choose to
use
any such third-party applications or
services, we may share information about
you
including your username and any content,
data or information you disclose in
connection with those applications and
services, and such third parties may
contact
you directly as necessary. This Privacy
Policy does not apply to your use of
such
third-party applications and services,
and
we are not responsible for how those
third
parties collect, use and disclose your
information data and content (if any).
We
encourage you to review the privacy
policies
of those third parties before connecting
to
or using their applications or services
to
learn more about their information and
privacy practices;
- we may disclose your information to a
third
party, if:
- we believe that disclosure is
reasonably necessary to comply
with
any applicable law, regulation,
legal process or governmental
request;
- to enforce our agreements,
policies
and Terms;
- to protect the security or
integrity
of the Site and/or Services;
- to protect Rocos, our
stakeholders
or the public from harm or
illegal
activities;
- to respond to an emergency which
we
believe in good faith requires
us to
disclose information to assist
in
preventing the death or serious
bodily injury of any person;
- to any other third party with
your
prior consent; and
- any information aggregated or
pseudonymised, anonymised
information with third parties
that
does not directly identify you.
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SECURITY
- While no service is completely secure, Rocos
will endeavour to protect information about you
from loss, theft, misuse, unauthorised access,
disclosure, alteration and destruction.
- The servers on which personal information is
stored are kept in a controlled environment with
limited access. While we will endeavour to guard
personal information we knowingly collect
directly from you, no security system is
impenetrable. In addition, we cannot guarantee
that any passively-collected personal
information you choose to include in documents
you store on our systems are maintained at
levels of protection to meet specific needs or
obligations you may have relating to that
information.
- You may access your account information only
through the use of an individual user ID and
password. To protect the confidentiality of
personal information, you must keep your
password confidential and not disclose it to any
other person. Please advise us immediately if
you believe your password has been misused. In
addition, always logout and close your browser
when you finish your session. Please note that
we will never ask you to disclose your password
in an unsolicited phone call or email.
- If you have any questions about the security of
your personal information, you can contact us at
[email protected].
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YOUR RIGHTS
- You have the right to access the personal
information we hold about you, where it is
stored, and if it is held in such a way that it
can be readily retrieved. If the personal
information we hold about you is not accurate or
complete, then you may ask us to correct it.
- You may update, correct or delete information
about you at any time by logging into your
online account and modifying your information or
by emailing us at [email protected].
- We will retain your personal information for the
period necessary to fulfil the purposes outlined
in this Privacy Policy. If you wish to
deactivate any account that has been
established, please email us at
[email protected], but note that we may retain
certain information as required by law or for
legitimate business. We may also retain cached
or archived copies of information about you for
a certain period of time. We will respond to
your access request within 30 days.
- We will retain your information for as long as
your account is active or as needed to provide
you Services. We will retain and use your
information to comply with our legal
obligations, resolve disputes and enforce our
agreements.
- We will retain personal information necessary to
comply with its legal and tax obligations,
resolve disputes and enforce its rights.
- Upon request, Rocos will provide you with
information about whether we hold, or process on
behalf of a third party, any of your personal
information that we are aware of. To request
this information, contact us at
[email protected].
- You may opt out of receiving promotional and
newsletter emails from Rocos by following the
opt-out instructions provided in those emails.
You may also opt-out of receiving promotional
emails and other promotional communications from
us at any time by emailing [email protected] with
your specific request. If you opt out, we may
still send you non-promotional communications,
such as security alerts and notices related to
your access to or use of the Site and Services
or those about your online account or our
ongoing business relations.
- The right to request that we transfer or port
elements of your data either to you or another
service provider.
- The right to complain to your data protection
regulator. In New Zealand this is the Privacy
Commissioner.
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EU GENERAL DATA PROTECTION REGULATION
- You may also have rights under the EU General
Data Protection Regulation, to the following:
erasure of personal information, restriction of
processing information, restrictions of the
transfer of information outside of New Zealand
and data portability, the ability to object to
processing and the right to lodge a complaint
with a supervisory authority other than the New
Zealand Privacy Commission.
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COMMUNITY FORUMS AND BLOGS
- The Site may offer publicly accessible blogs or
community forums. You should be aware that any
information you provide in these areas may be
read, collected, and used by others who access
them.
- To request removal of your personal information
from our blog or testimonials, contact us. In
some cases, we may not be able to remove your
personal information, in which case we will let
you know if we are unable to do so and why.
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LINKS TO THIRD PARTY WEBSITES
- We may place links on or through the Site and
Services. When you click on a link to a third
party website from our website, your activity
and use of the linked website is governed by
that website’s policies, not by those of Rocos.
We encourage you to visit their websites and
review their privacy and user policies.